FAQ

Q: What shipping options do you offer?

A: We offer two reliable shipping methods to get your gear to you: Standard Shipping via DHL or FedEx for a flat fee of $12.95, and Free Shipping via EMS for orders over $50.

Q: How long will it take to receive my order?

A: After processing your order within 1-2 business days, Standard Shipping takes 10-15 days for delivery, while Free Shipping takes 15-25 days. Please note that delivery to remote areas in Asia and other regions might be excluded.

Q: Do you ship internationally?

A: Yes! We ship globally to outdoor enthusiasts everywhere, though some remote areas may be excluded due to logistical constraints. Contact us at [email protected] if you have questions about your location.

Q: What is your return policy?

A: We stand by our products! If you’re not satisfied, you have up to 15 days after receipt to initiate a return. Reach out to our customer service team for assistance.

Q: How can I contact customer service?

A: Our friendly team is here to help! Email us at [email protected] for any delivery inquiries, product issues, or support needs. We’re based in Sacramento, US, and respond promptly.

Q: What types of products do you sell?

A: We specialize in bushcraft, archery, and survival gear, including high-quality knives, axes, bows, cookware, fire-starting tools, and backpacks from top brands like Gerber, Mora Knives, and Solo Stove.

Q: Are your products suitable for beginners?

A: Absolutely! Whether you’re a seasoned outdoorsman or just starting your adventure, we offer essentials and advanced gear to meet all skill levels. Explore our Bushcraft Essentials section for starter kits.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Q: How do I track my order?

A: Once your order is processed, you’ll receive a confirmation email with tracking information. Use this to monitor your package’s journey right to your doorstep!

Q: How do I navigate your website to find products?

A: Our menu is categorized by activity (e.g., Bushcraft, Archery) and brands (e.g., Bear Grylls, BCB International). Use the menu to explore specific gear like Bushcraft Knives or Archery Bows, or browse by brand for trusted names.

Q: Is my personal information secure?

A: Yes! We prioritize your privacy and use secure payment gateways to protect your data. Shop with confidence knowing your information is safe with us.